Dive Into the New Age of Accelerated Analytics
Our Services
"Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment."
"Qualtrics Customer Experience is the world’s most agile platform, making it easy for companies to monitor and improve every key moment along the customer journey. Uncover areas of opportunity, automate actions, and drive critical organisational outcomes."
"Zendesk is a service-first CRM company that builds software to improve customer relationships. Our software is powerful, flexible, and scales to meet the needs of any business. Especially for your small business."
Expertise-Capability-Commitment
Delivering competitive advantage by understanding what really matters
We offer full service solutions from concept through to ongoing delivery. Best-in-class programmes require a potent combination of both industry leading platforms and intelligence applied through the context of insight/analytics and activation/embedding delivered via a managed service.
Our wider capability in blending data sources (i.e. brand, customer and employee) will give you a base on which to improve and set yourself apart from the competition.
In short our services consist of three key elements:
-
Delivery – Your team of subject matter experts working with you to design and shape the programme from the start moving to ongoing support throughout the programme
-
Platform – Implemented by our fully accredited team of CX experts
-
Analytics – Intelligence applied in a practical and useable fashion for true business impact