Work at Dosear
Technical Analyst
Location: Larnaca, Cyprus (Hybrid)
Company: Dosear
Dosear is a specialist Customer Experience (CX) implementation partner with long-standing expertise across Medallia and Qualtrics. We work with leading global brands and agencies, delivering high-impact CX programs with a lean, highly skilled team. We are now looking for a Technical Analyst to join our growing team and support the hands-on configuration, data work, and technical execution of CX platform solutions.
Role Responsibilities
Technical Delivery & Implementation
• Build and configure surveys, dashboards, data integrations, business logic, and workflow automation across Medallia and Qualtrics.
• Execute hands-on implementation tasks to ensure accurate, scalable, high-quality platform builds.
• Support testing cycles, quality checks, and performance validation.
• Maintain documentation, version control, and structured delivery notes.
Data Analysis & Quality Assurance
• Perform data mapping, validation, and troubleshooting across multiple data sources.
• Conduct ongoing checks to ensure data accuracy, consistency, and correct platform behaviour.
• Assist in preparing test cases and supporting user acceptance testing.
Project Support
• Collaborate closely with Technical Project Managers and Solution Architects to translate requirements into technical configurations.
• Support day-to-day project activities, helping keep tasks on track and aligned with client needs.
• Join client calls to provide updates or technical clarification as needed.
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What We’re Looking For
• Bachelor’s degree in Mathematics, Computer Science, Engineering or related field.
• Strong analytical thinking and high attention to detail.
• Excellent English communication skills (daily interaction with international clients and team members).
• Comfortable working with data, logic, and SaaS platforms.
What We Offer
• Full Medallia & Qualtrics training + certifications.
• Opportunity to work with global brands on complex CX programs.
• Hybrid Working Model promoting flexibility and work-life balance.
• Professional Development opportunities with top industry experts.
• Competitive Remuneration Package.