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Work at Dosear

Technical Project Manager

Location: Larnaca, Cyprus (Hybrid)

Company: Dosear

 

Dosear is a specialist Customer Experience (CX) implementation partner with long-standing expertise across Medallia and Qualtrics. We work with leading global brands and agencies, delivering high-impact CX programs with a lean, highly skilled team. We are now looking for a Technical Project Manager to join our growing team and play a key role in delivering complex, data-driven CX platform solutions.

 

Role Responsibilities

Project Leadership & Client Engagement

  • Lead end-to-end delivery of CX platform implementations across multiple client accounts.

  • Engage in intro calls with prospective clients

  • Serve as the primary point of contact for clients-running weekly calls, gathering requirements, communicating updates, and managing expectations.

  • Translate business needs into actionable technical tasks for internal teams.

  • Create and maintain delivery plans, timelines, and status reports.

  • Coordinate with analysts, architects and external partners to ensure smooth project execution.

  • Identify risks early and proactively manage them to keep projects on track.

Technical Responsibilities

  • Own key implementation workstreams, delivering complex configurations across surveys, dashboards, data integrations, business logic, and workflow automation to ensure high-quality, scalable CX solutions.

  • Support testing cycles, quality checks and performance monitoring.

  • Contribute to solution design discussions and recommend enhancements based on platform capabilities.

  • Maintain documentation and ensure proper version control.

Relationship Management

  • Build trusted, long-term relationships with client stakeholders at both operational and management levels.

  • Provide consultative guidance on CX processes, reporting, and best-practice approaches.

  • Help clients understand platform capabilities and how to leverage them effectively.

  • Represent Dosear professionally on all client calls and internal project reviews.

 

What We’re Looking For

  • 2–5 years’ experience in project management, technical delivery, or business analysis.

  • Strong communication and confidence in leading client calls.

  • Excellent skills in English language is essential (daily interactions with clients and team members from abroad

  • Comfortable working with data and SaaS platforms.

  • Experience with CX tools is a plus, not required.

 

What We Offer

  • Full Medallia & Qualtrics training + certifications.

  • Work with global brands on complex CX programs.

  • Hybrid Working Model promoting flexibility and work-life balance

  • Professional Development opportunities with top industry experts

  • Competitive Remuneration Package

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